Welcome to Clockmeal 👋
By using our website and placing an order, you agree to these Terms & Conditions. We've kept them clear and human — if something isn't obvious, just get in touch.
Clockmeal is a food ordering and delivery service for offices. We help employees order meals from partner restaurants and deliver them to their workplace. We don't cook the food — we coordinate ordering and delivery.
These Terms apply to individual users (employees or customers) who use the Clockmeal website to place orders.
If your employer has a separate agreement with Clockmeal, that agreement governs the commercial relationship between Clockmeal and the company. These Terms cover your personal use of the website.
Orders must be placed within the ordering window shown on the website.
Once an order is submitted, it is sent directly to the restaurant for preparation.
Orders cannot be cancelled or changed once the restaurant has started preparing the food.
Meal prices are shown clearly at checkout.
Your employer may subsidise part or all of the meal cost. Any subsidy rules are set by your employer.
You are responsible for paying any amount not covered by your employer.
Payments are made at the time of ordering unless stated otherwise.
Payments are processed securely by our payment provider (Stripe). Clockmeal does not store or have access to your debit or credit card details.
Deliveries are made to the location agreed with your employer (usually an office kitchen or reception area).
We aim to deliver at the scheduled time, but delays may occur due to factors outside our control (e.g. traffic, weather, or restaurant delays).
If there is a significant delay, we'll do our best to keep you informed.
If something goes wrong with your order (for example, missing items or incorrect meals):
Please report it as soon as possible on the day of delivery.
Refunds or adjustments are assessed on a case-by-case basis.
We do not offer refunds for late deliveries caused by circumstances outside our control.
Restaurants are responsible for preparing food and providing allergen information.
While we pass on dietary preferences to restaurants, Clockmeal cannot guarantee allergen-free meals.
If you have severe allergies, please order with caution and check directly with the restaurant.
By using Clockmeal, you agree not to:
We may suspend or block access if these rules are violated.
We collect and process personal data only as needed to:
Payment data is handled by Stripe. Personal data is processed in line with our Privacy Policy and applicable GDPR rules.
Clockmeal is not responsible for the preparation or quality of food, which is handled by partner restaurants.
To the maximum extent permitted by law, our liability is limited to the value of the affected order.
Nothing in these Terms limits liability where it cannot legally be excluded.
We may update these Terms or the service from time to time. The latest version will always be available on our website.
If you have questions or issues, contact us at:
Thanks for using Clockmeal — and enjoy your lunch! 🥗🍔